Returns & Exchanges Updated

We hope you love our PANACIIA brand, however if you encounter any issues with our products please email us at panaciia.business@gmail.com. We are more than happy to help!

 PANACIIA BEAUTY + Panaciia Limited Edition

If you experience any problems with our products please email us, we will do our best to resolve your concerns. Returns and exchanges are not generally accepted, however, in the unlikely event that a product arrives not as described, or you have received the wrong item, please contact us within 7 days of receipt of the package so that we may resolve the problem. 

You must provide photos of the issue, including packing slip. Product must not show any signs of being used.

Please include in your email your order number with subject heading "Wrong item" or "Damaged Item"

Send us an email at panaciia.business@gmail.com and we will take care of the rest!

My package was damaged upon arrival, What to do? 

Take photos of the package and products that were damaged. You must file a complaint on USPS.com - file a complaint. It is important to report the damage immediately in order to have a replacement evaluation made.

 

 

 

PANACIIA CLOTHING

We want our customers to be 100% satisfied and will do what we can to ensure that. 

In the unlikely event that a product arrives not as described, we will send replacements for damaged/missing products within 14 days of receipt of the package. Customer must provide photos of the issue, including packing slip. 

Send us an email at support@panaciia.com.

Defective and or damaged items must also be in an unused condition. 

•  Please include in your email your order number with subject heading "Exchange"
• All return costs are the sole responsibility of the buyer.
• We do not take responsibility for any items lost or not delivered to complete the return.
• Once your item has been approved to be exchanged, you will receive an email with your new order details. 

 Return Address

 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.

PANACIIA Trust Guaranteed

Lastly, we want our customers, new and returning to be able to trust in PANACIIA. We take pride in our designs and hope to receive feedback on our quality of products and service, whether good or bad to help make the customer experience more authentic. We invite you into our family and any problems you experience, please reach out we can and will help.